I paid R3000 and an once amount to Finwell in December of R680 for them to negotiate with my debtors in order for my monthly installments to be reduced as they promised

I paid R3000 and an once amount to Finwell in December of R680 for them to negotiate with my debtors in order for my monthly installments to be reduced as they promised. I have send emails to Johanna Mogale the lady that assisted me but she is not coming back to me anymore and my debtors are harrasing me. I paid the R3680 to Finwell but I am getting the run around. My accounts are going in arrears and my score keeps reducing and this is affecting my credit woritness. I need answers and assistance!! Why are you not helping as you promised. Did you just want my money, Is this a ****???