DK
DERIK K
1 reviews | Active since Mar 2024
28 Mar 2024, 15:16
Good day, R10000.00 was deducted from my account without my permission. Nobody answers the phone, no body calls you back, numerous mails and whats app was sent. I have phoned my bank to reverse but Finwell did put a block on this. They provided recordin
Good day,
R10000.00 was deducted from my account without my permission. Nobody answers the phone, no body calls you back, numerous mails and whats app was sent. I have phoned my bank to reverse but Finwell did put a block on this.
They provided recording but nothing was provided for the R10000.00. I will be going to the police to open a case of theft. I have advised them and still nobody is getting back to me.
Helpful (0)
Replies (9)0
Replies (9)
Finwell Legal Services's replyOfficial
28 Mar 2024, 19:19Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
Finwell Legal Services's reply28 Mar 2024, 19:19
Official
Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
DK
DERIK K's updateReviewer Update
04 Apr 2024, 23:50I am still waiting for finwell regarding the 10000 they deducted, no response at all.
I have opened a case of theft against finwell. I have advised them and still nothing.
Wknderbif it is time to do a nice visit
I have opened a case of theft against finwell. I have advised them and still nothing.
Wknderbif it is time to do a nice visit
DK
DERIK K's update04 Apr 2024, 23:50
Reviewer Update
I am still waiting for finwell regarding the 10000 they deducted, no response at all.
I have opened a case of theft against finwell. I have advised them and still nothing.
Wknderbif it is time to do a nice visit
I have opened a case of theft against finwell. I have advised them and still nothing.
Wknderbif it is time to do a nice visit
DK
DERIK K's updateReviewer Update
06 Apr 2024, 11:47Its been 10 days after Finwell deducted R10000.00 without me knowing. Nobody is getting back to me at all. So they ***** money and thats it? Still going and ***** more money, how does this work? Is the address legit in PTA?
Police case nr for theft is CAS 474/3/2024
Police case nr for theft is CAS 474/3/2024
DK
DERIK K's update06 Apr 2024, 11:47
Reviewer Update
Its been 10 days after Finwell deducted R10000.00 without me knowing. Nobody is getting back to me at all. So they ***** money and thats it? Still going and ***** more money, how does this work? Is the address legit in PTA?
Police case nr for theft is CAS 474/3/2024
Police case nr for theft is CAS 474/3/2024
DK
DERIK K's updateReviewer Update
08 Apr 2024, 23:09I am still waiting Finwel to regards to just taking my money without my consent. R10000 is not small money. How can a company take your money and nothing happens to them, this is theft????
DK
DERIK K's update08 Apr 2024, 23:09
Reviewer Update
I am still waiting Finwel to regards to just taking my money without my consent. R10000 is not small money. How can a company take your money and nothing happens to them, this is theft????
DK
DERIK K's updateReviewer Update
09 Apr 2024, 12:09Still waiting for a reply from Finwell, Is it ok to take R10000 and run away?
No mails, no phone answering, no whats app reply.?
No mails, no phone answering, no whats app reply.?
DK
DERIK K's update09 Apr 2024, 12:09
Reviewer Update
Still waiting for a reply from Finwell, Is it ok to take R10000 and run away?
No mails, no phone answering, no whats app reply.?
No mails, no phone answering, no whats app reply.?
Finwell Legal Services's replyOfficial
09 Apr 2024, 17:01Mr Kotze, it is our information that Finwell has engaged with you and offered you a solution which you rejected. Keep in mind that Hello Peter will not resolve your issue since it is only a review platform. The only way to find resolution is through the Finwell client services. They do respond to their emails and telephone, even though the lines are busy.
Finwell Legal Services's reply09 Apr 2024, 17:01
Official
Mr Kotze, it is our information that Finwell has engaged with you and offered you a solution which you rejected. Keep in mind that Hello Peter will not resolve your issue since it is only a review platform. The only way to find resolution is through the Finwell client services. They do respond to their emails and telephone, even though the lines are busy.
DK
DERIK K's updateReviewer Update
09 Apr 2024, 17:27Please finwell, you took my money without my consent R10000, now you want to come with R5000. Still dont know why you deducted the money, still noby is getting back to me at all. Come ɓack with concrete añswers.
DK
DERIK K's update09 Apr 2024, 17:27
Reviewer Update
Please finwell, you took my money without my consent R10000, now you want to come with R5000. Still dont know why you deducted the money, still noby is getting back to me at all. Come ɓack with concrete añswers.
DK
DERIK K's updateReviewer Update
09 Apr 2024, 17:29Also as per your messages the only way to get a resoltion is to contact Finwell, how is it possible if not one person reply on mails, whats app or no phone calls nor anyboay picking up the phone?
DK
DERIK K's update09 Apr 2024, 17:29
Reviewer Update
Also as per your messages the only way to get a resoltion is to contact Finwell, how is it possible if not one person reply on mails, whats app or no phone calls nor anyboay picking up the phone?
DK
DERIK K's updateReviewer Update
10 Apr 2024, 18:10Yet again no concrete evidence to provide where i have confirmed R10000 must be taken off my account 28th March 2024. No call back what so ever, no email, a couple of whats app msg which means nothing
DK
DERIK K's update10 Apr 2024, 18:10
Reviewer Update
Yet again no concrete evidence to provide where i have confirmed R10000 must be taken off my account 28th March 2024. No call back what so ever, no email, a couple of whats app msg which means nothing