F********t debits and refusal to refund

This company is full of stories. I came in contact with them in February and was offered assistance with my debt. The person i spoke to spoke of a R600 and some odd change debit which would go off at the end of February for their administration and a 3k would follow monthly thereafter to settle my debts she informed me another person was going to call me regarding signing of documents. The second lady called and was speaking so quickly and then said the first 3k which would deduct end March would also be for administration and that i should send the necessary docs through to get the process started. The fact that 2 people gave me two different stories made me uneasy and i never send my documents through. Early March someone called me and two different days asking about the docs again and i said i did not want to proceed with their assistance. Again someone called me mid March and i told this guy again i did not want to continue with the process but the 27th March they debited my account with the 3k. I called them and they said even though i told the people on the phone they have nothing in writing and therefore nothing was canceled. I even sent them 3 emails saying the same thing bit nobody responded to my emails. They called me yesterday morning and the lady i spoke to said she can see i was on the phone with their agents and she is going to assist me with a refund. She asked for a bank statement to see the money debited from my account and then said someone else would call me to sign a form so that they could start the refund process. The second lady called and due to me having little to no trust in this company i asked her what am i signing for again? And she replies sl"so that we can contact your debtors to make arrangements on your debt, this all after i said i did not want to proceed. I told her but that is not what the other lady said to me on the previous call because i want to cancel and get my refund and she said this was not possible . We went back and forth on the call and i told her to go to the lady that i spoke to previously so that they can be on the same page with regards to my situation. Low and behold when the went to the other lady that woman's story changed so quickly from giving me a refund to i cannot get my money back and that i should make use of their services to cover for their 3K debit. They never even contacted any of my debtors and had no paperwork so why debit my account? They said evwn though i never sent paperwork through they would still debit ny account. This agent then tries to throw me off by asking me the whole time why don't i want to use their services and what am i going to do about my debt etc but no longer speaking about my refund. They say the money will lay by the company until i decide to make use of their services even though i kept insisting i will not make use of their service because there is no transparency and the agents stories contradict each others' but they just insist i cannot get my money back.

I read a review on Hello Peter last bight where a woman was also complaining about refunds and the company rep**** and said the refund will take 10 days so why am i told i can't get a refund? I am utterly disgusted in the service from the company and how they ripped me off. They are literally holding my money hostage in order to force me to make use of their services.

They never respond to emails and constantly call so there is no paper trail