Frustrating Services

Like the politicians of this country when they want votes, when their call centre agents want to sign people up, they call you numerously and act all nice and promise to help you with everything that you do not understand until you actually start to need the actual assistance. I took up a service from you for debt clearance from a lady by the name of Simphiwe, due to personal reasons I had to ask for my debit order to be postponed or cancel the whole thing if postponing the debit order was not possible, I made this request two weeks later after having taken up the service. I was told I spoke to late for my query to be executed. I was told I had to give 30 days notice, which did not make sense as the money on my account had not went off and I had made the request in advance. My matter was supposedly gona be escalated which was not, because I never got any feedback, instead I kept getting callings from people insisting to interpret my credit report which by the way I never got and according to “Simphiwes notes” she sent it to me, how do you send me something that I said I didn’t want anymore? 1 last person to call me , by the name of Amanda T also offering to interpret the credit report I never received (which I don’t want anymore) asked me to send her an email as means of assisting me with my issue, I did that with her on the phone, and she said she forwarded the email, haven’t received any response, I had to follow up again this morning and managed to speak to a lady by the name of Lindiwe who also said she will escalate. What I want is my money back so that we can both go our separate ways, I cant be billed for a service I never received it is not fair especially having made all the necessary communication, we get harassed by your calls, we risk our jobs and be on the phone during work hours when we’re not supposed to, for what ? this service? No thank you. Please!!