Finwell took my money but did nothing about removing me from debt review

From December 2021 until May 2022 I made monthly payments of R2500, for a total of R15,000, via debit order to Finwell Legal Services with the understanding that doing so would clear my name from being blacklisted. However,after checking my credit score I found out I am still blacklisted, and my attempts to contact Finwell Legal Services have failed. They do not respond to my emails and I need advice on what course of action to take. Finwell Legal Services need to either clear my name or refund the money that I have paid, otherwise this is theft, plain and simple. I am very unhappy about this.