RS
Ryan S
1 reviews | Active since Feb 2014
30 Dec 2024, 11:19
Finwell legal services breach of agreement.
I am somewhat unhappy with the service i have received to date.. Very little communication (if any) Furthermore an agreement was made that Finwell would debit my account AT THE END of December, but they in fact debited my account on the 14 th! Now i am very concerned that the mandate will debit my account AGAIN on the 31st of December!! This would be unacceptable to me both financially and in terms of the agreement made! Refer to recorded phonecall. If my account is debited again i will insist on a full refund and the mandate cancelled and re instated for a later date! Please contact me soinest to resolve..
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Replies (3)0
Replies (3)
Finwell Legal Services's replyOfficial
31 Dec 2024, 09:28Good day. Thank you for sharing your review with us.
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
While Hello Peter serves as a platform for rating your experience with Finwell, please be reminded that all queries must be addressed directly with our client services team. We recommend directing your communication accordingly to ensure swift resolution.
For further assistance, please contact us via the official number listed on our website. Rest assured, you will receive a callback from our client services team at the earliest opportunity.
*** Furthermore, take note that the company is currently closed and will open again on 6th January 2025.
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
While Hello Peter serves as a platform for rating your experience with Finwell, please be reminded that all queries must be addressed directly with our client services team. We recommend directing your communication accordingly to ensure swift resolution.
For further assistance, please contact us via the official number listed on our website. Rest assured, you will receive a callback from our client services team at the earliest opportunity.
*** Furthermore, take note that the company is currently closed and will open again on 6th January 2025.
Finwell Legal Services's reply31 Dec 2024, 09:28
Official
Good day. Thank you for sharing your review with us.
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
While Hello Peter serves as a platform for rating your experience with Finwell, please be reminded that all queries must be addressed directly with our client services team. We recommend directing your communication accordingly to ensure swift resolution.
For further assistance, please contact us via the official number listed on our website. Rest assured, you will receive a callback from our client services team at the earliest opportunity.
*** Furthermore, take note that the company is currently closed and will open again on 6th January 2025.
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
While Hello Peter serves as a platform for rating your experience with Finwell, please be reminded that all queries must be addressed directly with our client services team. We recommend directing your communication accordingly to ensure swift resolution.
For further assistance, please contact us via the official number listed on our website. Rest assured, you will receive a callback from our client services team at the earliest opportunity.
*** Furthermore, take note that the company is currently closed and will open again on 6th January 2025.
RS
Ryan S's updateReviewer Update
31 Dec 2024, 10:58This is a standard automated reply that is used to reply to all complaints.which does not exactly inspire confidence.
Your earliest convenience will no doubt be AFTER 6th of January, after the double debit has already occurred!
Your earliest convenience will no doubt be AFTER 6th of January, after the double debit has already occurred!
RS
Ryan S's update31 Dec 2024, 10:58
Reviewer Update
This is a standard automated reply that is used to reply to all complaints.which does not exactly inspire confidence.
Your earliest convenience will no doubt be AFTER 6th of January, after the double debit has already occurred!
Your earliest convenience will no doubt be AFTER 6th of January, after the double debit has already occurred!
Finwell Legal Services's replyOfficial
31 Dec 2024, 17:52Sadly, it is not an automated response.
But you are correct that response will in all likelihood be after the 6th of January.
We wish you a prosperous 2025.
But you are correct that response will in all likelihood be after the 6th of January.
We wish you a prosperous 2025.
Finwell Legal Services's reply31 Dec 2024, 17:52
Official
Sadly, it is not an automated response.
But you are correct that response will in all likelihood be after the 6th of January.
We wish you a prosperous 2025.
But you are correct that response will in all likelihood be after the 6th of January.
We wish you a prosperous 2025.