1 reviews | Active since Jan 2025
Finwell legal
Be very careful of what you're letting yourself in for. I received an unsolicited call from Finwell offering to clear my credit profile, which I was informed would cost R685. I specifically informed the consultant that I have a debt review listing on my profile for a paid up account and that if they are not able to clear it then I do not want their services. I also asked for a call recording to be sent to me. I received a call the following day and was informed by a "supervisor and legal specialist" that it would cost R9000. I declined this. When I instructed them that I will not be utilising their services I was informed that I will have to pay the R685 and was threatened with being blacklisted by Finwell if I don't pay. The "supervisor" terminated the call while I was still speaking. It is shocking that Finwell would resort to such immoral tactics, targeting supposedly uninformed and already over-indebted consumers!
We sincerely apologize for any inconvenience and frustration this issue has caused. At Finwell, we are committed to delivering the best possible service and can assure you that your concern is being prioritized as a matter of urgency.
Please be aware that due to high query volumes, responses may take 24 to 48 working hours. If you wish to apply for a refund, kindly keep in mind that once approved, the refund process will take a minimum of 10 working days to complete.
Although Hello Peter is an excellent platform for sharing your experience, the best way to resolve your query is to contact Finwell's client services team directly. For efficient handling, we recommend directing your communication to them.
Please note, the official contact number can be found on our website, and a callback from our client services team will follow shortly.
We sincerely apologize for any inconvenience and frustration this issue has caused. At Finwell, we are committed to delivering the best possible service and can assure you that your concern is being prioritized as a matter of urgency.
Please be aware that due to high query volumes, responses may take 24 to 48 working hours. If you wish to apply for a refund, kindly keep in mind that once approved, the refund process will take a minimum of 10 working days to complete.
Although Hello Peter is an excellent platform for sharing your experience, the best way to resolve your query is to contact Finwell's client services team directly. For efficient handling, we recommend directing your communication to them.
Please note, the official contact number can be found on our website, and a callback from our client services team will follow shortly.