Finwell

I've been sending E-mails to Ellywn Smith whose supposed to cancell my policies with finwell, she says that my products with them have been canceled. But they have not canceled the debit orders yet, when I ask her about this she does not respond. I don't know why they still want to debit whist I have canceled my policies, why do they not cancell the debit order as well, this must be some form of *****.