KD
Kuven D
1 reviews | Active since May 2020
12 Mar 2024, 08:33
Finwell bad customer service
I am a current client and I do not get responses to emails or phonecalls. The client service portal requests to do not get answered. I have been assigned to consultants so far and they do not respond to aswell. I am left dealing with the creditors. The debited on the 25th but they don't send updates and proof of payments.i have been trying since January 2024 and it's been 3 months since someone contacted me.
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Replies (2)
Finwell Legal Services's replyOfficial
12 Mar 2024, 17:51Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
Finwell Legal Services's reply12 Mar 2024, 17:51
Official
Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
KD
Kuven D's updateReviewer Update
14 May 2024, 08:00Since posting this review I had 1 phonecall from Leuwelyn.He had asked that I copy him on all emails.I have not received any responses to my phonecalls or emails.I have been emailing everyweek since then.I am still waiting feedback from my February payment distriribution that did not go through.It seems that April is the same issue.I get debited everymonth by the 25th but the payment distributions does not go off regularly to creditors.The website client portal does not work and gives an error when trying to log a callback.My creditors have indicated that the want to proceed with summons.Please can I get a callback!!!
KD
Kuven D's update14 May 2024, 08:00
Reviewer Update
Since posting this review I had 1 phonecall from Leuwelyn.He had asked that I copy him on all emails.I have not received any responses to my phonecalls or emails.I have been emailing everyweek since then.I am still waiting feedback from my February payment distriribution that did not go through.It seems that April is the same issue.I get debited everymonth by the 25th but the payment distributions does not go off regularly to creditors.The website client portal does not work and gives an error when trying to log a callback.My creditors have indicated that the want to proceed with summons.Please can I get a callback!!!