KN
Kayle N

1 reviews | Active since Nov 2015

18 Feb 2021, 14:17

Extremely poor service, which deserves a rating sub zero.

Sometime just before the middle of December 2020, I received a call from Finwell legal services regarding the cancelation of my debt review.

I will not name the two individuals involved for now.

I was informed that a debit order of just over R600 would be deducted from my bank account in order for finwell to acquire my credit profile.

I was also told that I would receive a call from finwell as soon as my credit profile is attained.

Fast track to the present day (2021-02-18), over 2 months later, I still have not received a single communication from either of the two gentlemen (whom I will not name just yet).

I have been calling Finwell’s customer service line for the past 3 days with no answer.

I have paid for a part of their service and yet Finwell has not held up their end of the deal.

How is this legal??

Now I am left wondering will I ever get what I paid for?!

At this point I will never recommended Finwell Legal Services to anyone.

Ps. I hope this review will result in one of the two individuals calling me ASAP.

0
Replies (6)
Finwell Legal Services
Finwell Legal Services's reply18 Feb 2021, 14:22
Official
Kayle,
We would like to resolve your experience positively.
I am the liason to client service at Finwell.
Would you mind sending me an email with your contact detail, and preferably also your ID or account number (which will have a DG or FW prefix).
Regards
Finwell Legal Services
Finwell Legal Services's reply22 Feb 2021, 15:26
Official
Kayle, please send to me at ***
Finwell Legal Services
Finwell Legal Services's reply23 Feb 2021, 10:25
Official
Goodness. Let me try beat the system in this way. Send to connie at finwellegal dot co dot za
KN
Kayle N's update04 Mar 2021, 14:33
Reviewer Update
Just an update. I am finally in tough with an agent at Finwell Legal Services.

I will continue to provide updates.
KN
Kayle N's update04 Mar 2021, 14:34
Reviewer Update
Thank you for your assistance thus far Connie.
Finwell Legal Services
Finwell Legal Services's reply04 Mar 2021, 14:35
Official
Thank you. Please stay in touch until we have an outcome.