1 reviews | Active since Sept 2024
Extremely Poor Service
Finwell had inconvenience me to a point where my debit orders bounced. I consulted with them and when I said I do not want their product I was told that I need to pay R350 which I do not understand why I have to pay because there are not docs I signed to say I am taking up their product and they made me accept a debit check to me signing, but I then called and wanted to cancel. After numerous times of calling and sending emails to a consultant to call me back to no avail. I called and I askwd them to ask a manager to call me and Marius who is team leader then called me and asked me to send an email to cancel which I did and then they went ahead an unauthorised R3300 odd from my account instead of taking R350. It's been two days since they said they will reverse the funds but that has not happened. I have had such a bad experience and wasted loads of airtime speaking to bad consultants who are telling me I cannot speak to a manager or there is no manager around to assist me. I am extremely irate and appalled at the level of service I have received and no sympathy and not caring that this will affect my credit score.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Keep in mind that due to high volumes responses usually take 24-48 working hours.
Should you be wanting to apply for a refund, the process after approval takes a minimum of 10 working days.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Keep in mind that due to high volumes responses usually take 24-48 working hours.
Should you be wanting to apply for a refund, the process after approval takes a minimum of 10 working days.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.