1 reviews | Active since Feb 2022
EXTREMELY DISAPPOINTING SERVICE!!
Unfortunately I have no other choice than to make use of Hello Peter to express my frustration about Finwell. My emails are being ignored and I have probably made 5 calls in this week already to them to enquire about progress on my file. Most of the time it only rings and if somebody answers nobody can assist and I am being told that the relevant person will phone me back to no avail. I do not feel like a valued client but rather just like another number. I am extremely disappointed in the service that I am receiving. Until today and with 3 instalments already debited from my account I do not know what arrangements were made with my creditors. It appears that they deliberately do not want to speak to me. If I am not good enough to be kept up to date with progress then my money is also not good enough. So either you contact me asap Finwell, or you give my hard earned money back. I am already struggling financially and cannot give you money each month if I do not receive service. In the process I am also putting myself more into debt as it seems my creditors are not being paid. I AM WAITING ON APPROPRIATE FEEDBACK FROM YOU AS IN TODAY - THANK YOU!
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.