Exremely bad experiece!!!!!!

During February 2021 I was contacted by an employee stating that she was from Finwell Legal Services. She repeatedly called me, and I decided to listen to her offer and what they propose. As I am currently under debt review, she explained that her company can renegotiate with my creditors and that the notice can be removed from my name at the credit bureaus. This proposition did not sound bad at the time, and I agreed to their terms and conditions, although I also complained at times that I cannot hear clearly. This lady was very efficient in taking my banking details and confirming a debit order immediately. This all transpired at the beginning of March 2021. After this two different companies then contacted me, a few days apart offering me a 2nd mortgage on a home loan, that I do not have, as Finwell Legal Services cannot assist me. I tried to phone them on the number they supp**** and could not get through as their phones kept on ringing. I wrote an email to them stating that I am extremely concerned about the above calls and that they need to call me. I received a half-written email from them and was never called as requested. I again tried to contact them by phone with no success. At that time, I already cancelled at my current debt councilor but soon realized that this company are exploiting customers and I asked some questions: 1) What can they for me since there is a court order in place? 2) Did they inform my current Debt counselling company and requested the necessary documentation? 3) Are they doping the transfer on the NCR as well because I am still on the other DC's name? 4) No payment should be taken if they did not inform the NCR of the transfer. I received no response whatsoever. My debit order went off and I could not stop it nor reverse it. I emailed them saying that I am not interested in their services anymore and requested that they pay back the amount that went off per debit order that are supposed to be distributed to my creditors as they did not do anything for me. I also told them they can keep the R685 for services rendered. They refused the refund telling me that there is a 30-day cancellation period, and another debit order will go through on the 26th. I cannot seem to find this in the contract. I will advise anyone NOT TO USE this company as it seem that they only out to exploit people…. what an extremely bad experience it ended up to be! All I want is a refund and an assurance that another debit order will not go through on the 26th!