AM
Azola M
1 reviews | Active since Feb 2025
26 Feb 2025, 01:56
Refund!
<div>I would kindly like my money back as I was misled that the debit order was going to go through the last day of each month. However the money was taken today and was initiated for the 25th of each month which was not what I agreed to. I want my money back as your company has proven not to trustworthy and is misleading to clients. Regardless I haven't used ANY of the services as I lost interest in doing business anyway. Please I want my money back immediately!</div>
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Finwell Legal Services's replyOfficial
27 Feb 2025, 07:52We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
Finwell Legal Services's reply27 Feb 2025, 07:52
Official
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.