NT
NELLIE T
1 reviews | Active since Sept 2020
12 Feb 2025, 17:03
Double debits
I would like to report the bad service rendered by finwell legal services,they approached me regarding my debts and said they will negotiate a less amount with my creditors so that debts don't weigh heavy on me,nothing has happened to date and they still debit from my account where as I'm still being debited by my creditors ,the initial agreement with them was one amount from my salary but to my surprise Finwell takes money from my salary as well as my creditors ,I just want to find out why is it finwell still debits where as they could not help me
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Finwell Legal Services's replyOfficial
13 Feb 2025, 08:27Good day, and thank you for your review.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
Finwell Legal Services's reply13 Feb 2025, 08:27
Official
Good day, and thank you for your review.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.