MP
Mark P
1 reviews | Active since Dec 2015
18 Oct 2021, 11:14
Done and dusted.
After another week of trying and trying to get answers from Finwell. I finally got in contact with Luwellyn. Previously they took out R5000 from my account and that was not agreed upon. Now he says that they are not going to give me back my money. I don't want them to help me any more, I personally feel they have ****** my money and now they don't want to give it back. They have literally put me into more debt. I don't think anyone should ask for help from this company anymore. People call you from there and never get back to you when you need their help.
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Finwell Legal Services's replyOfficial
18 Oct 2021, 11:41Mark, sorry to hear about your negative experience.
From what I can see, you must have somehow been under a different impression as to what was happening.
Please keep in mind that the company is physically unable to deduct money without you providing both your bank detail, AND authorizing the deduction using your phone.
I invite you to and anybody else to look at the detail provided on the website esp under FAQ and webinars and video.
While a mediation process can be cancelled, no refunds will be given since a service with a process has already taken place.
From what I can see, you must have somehow been under a different impression as to what was happening.
Please keep in mind that the company is physically unable to deduct money without you providing both your bank detail, AND authorizing the deduction using your phone.
I invite you to and anybody else to look at the detail provided on the website esp under FAQ and webinars and video.
While a mediation process can be cancelled, no refunds will be given since a service with a process has already taken place.
Finwell Legal Services's reply18 Oct 2021, 11:41
Official
Mark, sorry to hear about your negative experience.
From what I can see, you must have somehow been under a different impression as to what was happening.
Please keep in mind that the company is physically unable to deduct money without you providing both your bank detail, AND authorizing the deduction using your phone.
I invite you to and anybody else to look at the detail provided on the website esp under FAQ and webinars and video.
While a mediation process can be cancelled, no refunds will be given since a service with a process has already taken place.
From what I can see, you must have somehow been under a different impression as to what was happening.
Please keep in mind that the company is physically unable to deduct money without you providing both your bank detail, AND authorizing the deduction using your phone.
I invite you to and anybody else to look at the detail provided on the website esp under FAQ and webinars and video.
While a mediation process can be cancelled, no refunds will be given since a service with a process has already taken place.