Dissatisfaction and Cancellation

We agreed that i join them to deduct the amount of R550 after i have received documents and signed them, but October they they deducted R3500 when i try to contact them i was told to write an email which i did. but still i haven't received any communication from them regarding the matter. i called with no luck as their phone is busy. iam really frusteated here because the bank can't even stop the stop order. here is the sent email below

Good day

I would like to cancel the contract with the immediate effect and not to run any debit order this month. Your debit which run last month was too high and I was with the impression that you are going to deduct first the amount of administration of R550 then until which I had to steel submit the completed application forms you sent. These amount was deducted before I even completed and submitted. I was compromised.

It messed up my home rent which was a struggle to make it up. Unfortunately am very disappointed because there was communication feedback after I tried to make query so that we can get each other as how we can resolve this issue. I would also like have a confirmation letter cancellation from the company till Friday. Please don't put me in a situation where I loose my accommodation.

Sorry that failure to do this will lead me to rate you badly to hello Peter with the service you gave me as your client. It is still my right to cancel.