1 reviews | Active since Mar 2022
Dissapoited client
At first the communication I had with the consultant was good but due to bad connection we decided that he was going to communicate with me through whatsapp for parts that I could not hear on the phone. he stated that I should ask him via whatsapp. They sent me the contract and told me that I should sign it but when I went through the contract I realised that there was an amount of R685 that was mentioned on the contract, after that I asked what was the amount for? After asking I never received any means of communication from Finwelllegal Services. on the 20th of January 2024 a deduction of R685 went out of my account I continued trying to get intouch using emails, calls and whatsapp. I also was sending the e-mail requesting for refund and cancellation, until on the 20th of February 2024 when I noticed that they made another debt of R1500, when I called it went through, I was issued another contract manager consultant, He asked for the proof of communication on my side for which I provided, He also asked for proof of debit orders already deducted from my account. I provided him with the information twice. He promised me that the money will be refunded. Now when I communicate with him via whatsapp and emails he just goes through my massages and log out.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
Thank you for your response. kindly identify sooner. ??
I have been very patient with you guys the list you can do is to specify the date and time.
I have been calling for as long as I can remeber and no one picks up the phone.
Thank you for your response. kindly identify sooner. ??
I have been very patient with you guys the list you can do is to specify the date and time.
I have been calling for as long as I can remeber and no one picks up the phone.