Dishonest Company please don’t trust them!

I had initially started a process with this company on 16 May 2023 ,we did debit order mandates of 685 (which they said is their service fee) and R2000, which was what I initially agreed to. On the 23 May 2023 I then contacted Finwell to cancel my application, they said I must write a message with my ID and names and reasons for cancellation, I did that then they said they escalated the matter. I then did a follow up call to verify that I my application is cancelled, Finwell confirmed but said I will still pay the 685 service fee, this I understood. When I asked about the R2000, they said since I have cancelled, it won’t be debited. Month end came , they debited both amounts. To make Matters worse, the very same people I spoke to and WhatsApp with are not taking my calls , they ignore my complaint on WhatsApp, all of the sudden there is no response from their side. They have ****med me R2000. It’s a dishonest legal company that will **** you and leave you in the cold. Finwell I want my money back please ! This is not what we agreed. Please respond to my complaint and sort it so I can come back here and write a good review