Disgraced and embarressed client

I am actually astounded at all the good reviews Finwell is receiving. I am one of the few that has, to say the least, had a experience, and is still experiencing some of the most unprofessional service I have received, ever. After numerous requests of cancelation, I finally got it canceled. However, this did not keep Finwell from deducting money from my account. So I followed up to try and negotiate a refund, as none of the money was allocated. I confirmed that I am aware that some of the amount is non refundable, but they can't refund the rest. Now where does that leave me and my family I have to provide for. A big company with little remorse for the little person. The money was deducted, and was not used for the purposes of the deduction.... is that not considered to be theft? Even after numerous mails, and a promise from a representative that confirmed they will contact me the following day with a reply. I am still waiting. So all is good and well that you can take my money, but when it comes to paying it back, you have to jump through hoops and resort to petty things and complain about service delivery, which, looking at the other complaints, will also result to nothing. Bit I have to try. I urge Finwell to refund my money as discussed