Disappointment & Poor Service

Upon engaging with them, I was coerced into signing a contract hastily without being given the opportunity to thoroughly review its contents. Furthermore, I was pressured into authorising a debit order before any assistance was provided, which I found highly unprofessional and concerning. Despite our initial agreement for Finwell company to negotiate with my credit providers on my behalf, no such actions were taken. Instead, I was shocked to discover that a total amount of R31 071.00 was debited from my account over a period of 3 months, with no payments allocated to my credit providers as promised. Regrettably, my attempts to seek clarification and resolution from their team have been met with evasive responses and a lack of accountability. Specifically, my interactions with Nthabiseng and Marius have been unproductive, as they have consistently failed to address my concerns or provide satisfactory solutions. In light of the egregious mishandling of my case and the failure to deliver the services agreed upon, I then request the immediate cessation of any further actions I also requested to initiate the necessary steps for a full withdrawal from our contractual agreement due to the breach of trust and failure to fulfil obligations. Only received the proof of payment for R8376 that was allocated to my credit providers and till today I am still sending emails and they don't respond on the balance of R22641 that was debited from my bank account and never paid my credit providers I have never experianced such a poor service and it feels like they are ****mers - how can they debit R31 071 and not pay any cent to my credit providers, only to pay R8376, not even a 1/3 of the total money i paid them and this was on the 4th month after i have requested so many times