Disappointed in bad Customer service!

I was contacted by Finwell Legal Services on 27 October in which they wanted to help me get my full Credit report for me. I thought that this might help as they can then explain to me exactly wat my credit status are and if there would be any problem for me to apply for vehicle finance. They firstly want you to accept a debit check on your banking app for payment of ± R680, after that they pulled my report. When calling me back they explained my report to me and said all looks good but as I was under Debt Review previously, there was still the issue of the the Court order that must be removed from my name and they offered the services to me for a fee of R9000 or R1500 over six months. I asked them to send me the documentation to look through which they did on Whatsapp. They asked me to sign and send back together with a copy of my payslip, ID and bank statement. I never signed any of the documents or send any of the documents they requested. On 15 November I asked them to please cancel the debit order for the R1500 as I can not afford the service at this time. They asked me to send a cancellation letter, which I also did. Needless to say... on 24 November they took the R1500 from my bank account. When I asked them to please reverse the order and give my money back, I was very rudely told that it was too late to stop or reverse the debit order. When I asked that they refund my money I was informed that there is nothing that they can do and I will not get my R1500 back.

I can not believe that after all the years that I have struggled to get out of debt, raising 2 children on my own, that people still take advantage of you as these people did! And then they tell you that they are there to help you get on with your life without any furher worries! Never again will I believe anyone that offers me such services!!!