Deductions Bad Service

Good morning, I interacted with someone from finwell in March this year.. thereafter I emailed them that cancel after I received assistance from someone else. I stopped working at the end of May so all our correspondence was on my works emails which I cannot have access to .. they have taken a payment of 2000 from my account on the 31st of September as well as October that amount to 4000.00 I have made contact with them but to date no one called me... They have done nothing to help me .. I cannot afford to lose this money so I would like a refund as soon as possible please .. you are a **** company... I am very upset with your company. Please revert back to me asapm Jackie Moodley ***