1 reviews | Active since Feb 2022
Debit order that was not agrees upon
I app**** for for their services in December, spoke to an agent but my network was bad,when she called me back i told her please cancel my application because i already got help from another agent that very same day.I decided to cancel my application again looking at the fact that i was going to spend more with Finwell than making arrangements with the company owed.I then sent my application to cancel via Nokubonga Shabangu and she confirmed i have been cancelled. Now yesterday the debit order we agreed on went through but they decided to debit 3 times yet i cancelled with them.Yes the first debit order was agreed upon but these other two ones NO.
If Finwell can please reverse my money i have kids and every little cent counts.Im depending on a very little salary and life is hard.
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
While Hello Peter serves as a platform for rating your experience with Finwell, please be reminded that all queries must be addressed directly with our client services team. We recommend directing your communication accordingly to ensure swift resolution.
For further assistance, please contact us via the official number listed on our website. Rest assured, you will receive a callback from our client services team at the earliest opportunity.
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
While Hello Peter serves as a platform for rating your experience with Finwell, please be reminded that all queries must be addressed directly with our client services team. We recommend directing your communication accordingly to ensure swift resolution.
For further assistance, please contact us via the official number listed on our website. Rest assured, you will receive a callback from our client services team at the earliest opportunity.