AM
Asanda M
1 reviews | Active since Jul 2023
28 Mar 2024, 15:31
Daylight *******
A mandate was created on my bank with the agreement that I would get assistance with my credit. Zero assistance was given, yet money was withdrawn from my account. Nobody answers the phone, no body calls you back, numerous mails and WhatsApp messages were sent. I have phoned my bank to reverse but Finwell did put a block on this.
Helpful (0)
Replies (5)0
Replies (5)
Finwell Legal Services's replyOfficial
28 Mar 2024, 19:22Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
Finwell Legal Services's reply28 Mar 2024, 19:22
Official
Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
AM
Asanda M's updateReviewer Update
29 Mar 2024, 22:33How will my issue be resolve if my calls, messages, emails and Whatsapps are unanswered. I will not rest until I get my money back.
I don't even know how you're still in business with all the complaints you have on *****ing people's money and not providing them with any service.
I would also like to be receive my record of advise as I am aware that calls are recorded. Nothing discussed in that call was done!
I don't even know how you're still in business with all the complaints you have on *****ing people's money and not providing them with any service.
I would also like to be receive my record of advise as I am aware that calls are recorded. Nothing discussed in that call was done!
AM
Asanda M's update29 Mar 2024, 22:33
Reviewer Update
How will my issue be resolve if my calls, messages, emails and Whatsapps are unanswered. I will not rest until I get my money back.
I don't even know how you're still in business with all the complaints you have on *****ing people's money and not providing them with any service.
I would also like to be receive my record of advise as I am aware that calls are recorded. Nothing discussed in that call was done!
I don't even know how you're still in business with all the complaints you have on *****ing people's money and not providing them with any service.
I would also like to be receive my record of advise as I am aware that calls are recorded. Nothing discussed in that call was done!
Finwell Legal Services's replyOfficial
30 Mar 2024, 09:10Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
Finwell Legal Services's reply30 Mar 2024, 09:10
Official
Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
AM
Asanda M's updateReviewer Update
02 Apr 2024, 13:28Good day. I have still not received assistance on my above query. My phone calls, emails and WhatsApp's remain unanswered.
AM
Asanda M's update02 Apr 2024, 13:28
Reviewer Update
Good day. I have still not received assistance on my above query. My phone calls, emails and WhatsApp's remain unanswered.
AM
Asanda M's updateReviewer Update
03 Dec 2024, 11:56Update. This issue was never resolved. My money was taken and the company never communicated with me. It's now November and I've been querying since March
AM
Asanda M's update03 Dec 2024, 11:56
Reviewer Update
Update. This issue was never resolved. My money was taken and the company never communicated with me. It's now November and I've been querying since March