DW
Divan W
1 reviews | Active since Jan 2023
27 Oct 2023, 09:06
Customer care problem with Finwell legal
The sevirce i recieved from Finwell is up no good tim trying to get hold off them more than an hour to resolve a problem they just not picking up the phone i have send massages no reponse they are very quick to take ur money but if there is a problem they dont care.
Helpful (0)
Replies (2)0
Replies (2)
Finwell Legal Services's replyOfficial
27 Oct 2023, 11:34Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
Finwell Legal Services's reply27 Oct 2023, 11:34
Official
Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
DW
Divan W's updateReviewer Update
27 Oct 2023, 13:15I just want to say thank you to Lewellyne the Manager at Finwell for coming back to we resolved the matter in a very friendly helpfull manner he really cares about the customers and making sure they are happy i will tell poeple about Finwell after we spoke because i know theywill make sure u are in good hands thanks Lewellyn for helping me in such a friendly manner i really apreate it.
DW
Divan W's update27 Oct 2023, 13:15
Reviewer Update
I just want to say thank you to Lewellyne the Manager at Finwell for coming back to we resolved the matter in a very friendly helpfull manner he really cares about the customers and making sure they are happy i will tell poeple about Finwell after we spoke because i know theywill make sure u are in good hands thanks Lewellyn for helping me in such a friendly manner i really apreate it.