Complete mistrust and miscommunication

Good morning, I hope someone can assist me with this, as I have been completely entrusting my money to an *********** service provider, and as a Consumer, we often fall prey to such, and feel like we cannot be exposed to such things that impact our lives negatively anymore. When we only want to get the negative flag of Debt review lifted. I feel we are the biggest target.

I was/am under debt review and was contacted by Finwell legal, advising me that they can assist me with getting back my good credit score and mitigating on my behalf in a shorter timeframe than the debt review, when the creditors have been paid, lawyers fees were also deducted monthly to assist in this process. I have been paying Finwell legal to assist paying towards my creditors the amount of R2500 for several months, and never once have I received a statement even after requesting it several times and continuously calling and never getting assisted, always having to wait months /weeks for anyone to get back to me. When they do, the promise that everything is in order and that the they can see in the “system “ that I’m paying and that they will get back to me. Till now I have yet to receive a statement, a breakdown of what I owe to my creditors, nor how my money was distributed. What I do get is a call of assurance, proof of payment, but no real paperwork comes to the front.

I have been speaking to the person that assisted me with signing up for the last two weeks after sending a complaint letter… and again he was checking the system and will let me know, as far as he could see, the lawyers were done mitigating and he would follow up and check when I would receive the paid up letter. However on Friday I received a call from a lawyers office telling me that I had been handed over to them by Finwell legal, because my initial fee of R600 and something rand was not paid/deducted. I was not aware of this, and was clearly shocked as I have been requesting information, and for not getting it I am handed over. So they have taken my money, have been in communication with me, checking systems, but never once did anyone say that this fee is not paid. Please I do not trust that this business is here to help South Africans get out of debt. I need help to get out of this mess and actually get the service they sell, but fail to deliver.

I am a widow raising two children alone, I thought this could help me be more financially able to provide, instead it is added stress and strain.

Regards Chriselda Jacobs