Complaint

I have had a terrible experience with Fin Well Legal. In the beginning of the year I after no reply to my emails and no response from phone calls regarding R685 dispute, I drove to their offices and explained my whole frustration and the kind helpful officer could understand my complaint and arranged for a reimbur*****t....however when I did not receive the money on the Friday as promised I had to drive again and then they finally sent it.He also asked me about the R89 service (for will serivice, which they have NOT provided to me), and supposed to be a once off), yet now - after I had no access to my banking statements and app for several months, I notice that from February every month they have deducted R89 from my Capitec account, even though it was supposed to be cancelled. I tried in vain yesterday phoning them, sent an email via their website with reference FW41394-5 for them to call or email me, but received zero response. Also just tried in vain to call them:nobody answering the phone. With the app I cannot stop or even dispute the auto debit order. They need to reimburse me with the total amount for these 6,7 months they deducted from my account, while providing no service whatsoever ASAP. I am terribly frustrated and angered.