SA
Shaun A
1 reviews | Active since Oct 2011
20 Feb 2025, 17:51
Cancellation of Debit Order
I want to cancel my agreement. My debit order must stop immediately, but no communication regarding my cancellation request
Helpful (0)
Replies (3)0
Replies (3)
Finwell Legal Services's replyOfficial
20 Feb 2025, 19:27Good day, and thank you for your review.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
Finwell Legal Services's reply20 Feb 2025, 19:27
Official
Good day, and thank you for your review.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
SA
Shaun A's updateReviewer Update
21 Feb 2025, 06:08I have contacted the number and sent emails.
No response
The debit order was set up in a way that even my bank cannot stop it or prevent it from going off. Why would you do that?
Need it to be cancelled now
No response
The debit order was set up in a way that even my bank cannot stop it or prevent it from going off. Why would you do that?
Need it to be cancelled now
SA
Shaun A's update21 Feb 2025, 06:08
Reviewer Update
I have contacted the number and sent emails.
No response
The debit order was set up in a way that even my bank cannot stop it or prevent it from going off. Why would you do that?
Need it to be cancelled now
No response
The debit order was set up in a way that even my bank cannot stop it or prevent it from going off. Why would you do that?
Need it to be cancelled now
SA
Shaun A's updateReviewer Update
21 Feb 2025, 09:39Thanks for cancelling my debit order.
There is another one which needs to be cancelled
There is another one which needs to be cancelled
SA
Shaun A's update21 Feb 2025, 09:39
Reviewer Update
Thanks for cancelling my debit order.
There is another one which needs to be cancelled
There is another one which needs to be cancelled