LO
Louis O
1 reviews | Active since May 2020
06 Feb 2024, 12:25
Beware of Finwell Legal Services
The recording of our telephonic discussion will clearly show that the agent told me there will be a single charge against my account for their assistance. When I checked on my bank account it was a monthly debit order which I obviously cancelled as I am entitled to do. Now they have attorneys trying to collect from me and threatening me.
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Replies (4)
Finwell Legal Services's replyOfficial
06 Feb 2024, 14:02Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
Finwell Legal Services's reply06 Feb 2024, 14:02
Official
Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
LO
Louis O's updateReviewer Update
06 Feb 2024, 14:26When you do call me please have the recording of my conversation with your agent ready, in fact email it to me in advance on *** so I have it before the phone call. I also suggest that you get the lawyers who are calling me of my back before the call. As I stated to them I will defend myself in this matter vigorously and am not afraid of going to court over it.
LO
Louis O's update06 Feb 2024, 14:26
Reviewer Update
When you do call me please have the recording of my conversation with your agent ready, in fact email it to me in advance on *** so I have it before the phone call. I also suggest that you get the lawyers who are calling me of my back before the call. As I stated to them I will defend myself in this matter vigorously and am not afraid of going to court over it.
LO
Louis O's updateReviewer Update
06 Feb 2024, 14:28I forgot to add that you should also have my authorization of the debit order at hand because if you don't have this I will report this to the Banking Ombud's office.
LO
Louis O's update06 Feb 2024, 14:28
Reviewer Update
I forgot to add that you should also have my authorization of the debit order at hand because if you don't have this I will report this to the Banking Ombud's office.
LO
Louis O's updateReviewer Update
19 Feb 2024, 11:12On the 6th Feb Finwell said they would call back, other than threatening SMS' I have had no feedback at all
LO
Louis O's update19 Feb 2024, 11:12
Reviewer Update
On the 6th Feb Finwell said they would call back, other than threatening SMS' I have had no feedback at all