1 reviews | Active since May 2024
Beware Consumers - the service is very very bad.
Very very poor service. I have contacted the number for five times and evrytime the number gets disconnected. Then I have sent emails since weeks ago and the emails (to the consultant, the clientservices and the manager) has not been answered successfully. It is as if the company does not exist. Yet, they are deducting money without authorisation as the non - authorisation was clearly communicated to them.
Today I have been phoning 3 times and yet again, the phone number displayed are not answered.
I am consulting a lawyer and sending a mail the relevant Ombudsman.
I have been communicating to Nomsa Mahlangu who was helpful at the start, but since then also failed me, including her manager.
Your service in this case is beyond poor. It is pathetic. Consumers beware.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.