NE
Nick E

1 reviews | Active since Aug 2009

11 Jun 2024, 09:45

Be Warned!

Finwell Legal Services will ***** your money! Do not sign a Power of Attorney as this gives them access to your bank account and do not sign a debit order because money will be taken off your account randomly with no invoices, no communication, and no phone call. They do not respond to emails, they do not return phone calls and they do not keep you informed about what they are doing, if anything. I am fed up and am taking the matter up with the Ombud for Financial Services Providers and lodging a complaint under the Consumer Protection Act. Don't believe what they tell you - my credit score has gone down since getting involved with them. 367 1-star reviews tell the real story, not the hundreds of 5-star ratings. which I don't believe. Their service is beyond bad and the cut-and-paste responses here mean nothing!

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Replies (1)
Finwell Legal Services
Finwell Legal Services's reply11 Jun 2024, 10:20
Official
Good day. Thank you for posting your review. This is not a cut and paste response - it is a realtime human acknowledging your post.
That being said, we can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We truly apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.