Bad service

Had bad experience,they took over 6k out of my bank after I told them I wouldn't need their services,They accept responsibility,but now I need my money back and yes Iam struggling,a guy named Fanie told me they can't give my money back it's a debit tjek ,sound like a ********** story ,be carefull ,don't know where positive reviews comes from Thx Mr Snyman Pay back the money