OK
Orlando K

1 reviews | Active since Nov 2017

29 Sept 2023, 06:38

Bad service and full refund

Finwell legal service they good with debt but no service delivery or any updates Its been two months debating my account and worse part they gave me incomplete information next thing R1500 x 2 was kept on debted on my account but no services have been rendered to me,since they ask my bank details and information I send all no respond nothing,now I've called and send messages it takes them days to come back to me with my full refund since no services has been rendered.they good with lies n half information without,as was speaking to Khanyisile one of their consultant she can't even explain on my files what was done,ive send letter for cancellation and full refund even today im still fighting to get my money back,help please to get my money back thanks

0
Replies (2)
Finwell Legal Services
Finwell Legal Services's reply29 Sept 2023, 14:37
Official
Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
OK
Orlando K's update02 Oct 2023, 13:42
Reviewer Update
As always with empty promises from the day the respond was send here no one has called me or gives me my money back so stop lies here and start to do action I need my money back and stop empty promises here you wrote and nothing happen

I've send messages on your whats number group numerous times and no responds at all just kept ignoring my messages

If have to go to daily sun for help I will do so so either you guys refunds me or else will take more steps against finwell legal services