Bad service

On the 30th August an agent by the name of Mildred Masemola called me to explain about their services and it was very interesting then I asked her to send me the Documents but I received wrong documents. On the 31st August I called her and she said she Is not in the office. On the 1st September I called again she was yet not in the office. On the 6th September finally received the documents and was not happy with the period if the service and requested a cancelation as it was not in my best interest to take the offer. On the 8th September was told Portfolio manager Lizzy will contact me but that did not happen on the 12th September I contacted Mildred again to inform her I haven't received the call from Lizzy but she promised me that she submitted my cancelation and my account will not be debited. On the 16th September I called the number Mildred shared saying its the portfolio manager Lizzy but no answer. I never signed the contract or submitted supporting documents as I indicated that I was not interested. On the 27th September my account was debited.

I'm writing again with a very heavy heart caused the treatment I get from finwell. I've been begging to cancel for whole month of September and my account was debited on the 27th September... since then I've been begging for a refund today is the 10th October.

Please explain to me is it really fair? I've explained that I do not have money to buy my child nappies and Milk not to mention petrol money for work.

What should I do to receive my money back?

I've asked Mildred for physical address so I can come collect it myself but she never responded to my request.

Please give me a way forward on this matter.

Marius have promised that I'll receive my refund on Friday of the 7th October and worse I should have been refundedon the 30th September... today is the 10th of October and I'm still frustrated and unhappy with finwellegal.