ST
Siiwe T
1 reviews | Active since Mar 2025
17 Mar 2025, 09:38
Bad customer service
I'm extremely disappointed with the service I received from Finwell. I initiated a transaction, but it's been pending for far too long without any updates or communication from their team.
Despite my efforts to contact them, I've been met with complete silence. It's unacceptable to leave a customer in the dark like this.
I've asked them to cancel the transaction, stop the debit orders, and provide a full refund, but I've yet to hear back.
To make matters worse, I spoke to the portfolio managers, and they were unwilling to assist me. They informed me that they cannot cancel the transaction or stop the debit orders, and that they will continue to deduct money from my account despite my request to cancel.
This level of unprofessionalism and disregard for customer needs is appalling. I would not recommend Finwell to anyone.
Helpful (0)
Replies (5)0
Replies (5)
Finwell Legal Services's replyOfficial
17 Mar 2025, 11:48Good day. Thank you for sharing your review with us.
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
Finwell Legal Services's reply17 Mar 2025, 11:48
Official
Good day. Thank you for sharing your review with us.
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
ST
Siiwe T's updateReviewer Update
17 Mar 2025, 11:59Thank you, I have sent another email regarding the refunds. When I spoke to the manager she said there's nothing she can do they will deduct R1058 on top of the R685 that they deducted last month and I'm just going to lose my money
ST
Siiwe T's update17 Mar 2025, 11:59
Reviewer Update
Thank you, I have sent another email regarding the refunds. When I spoke to the manager she said there's nothing she can do they will deduct R1058 on top of the R685 that they deducted last month and I'm just going to lose my money
ST
Siiwe T's updateReviewer Update
18 Mar 2025, 13:52I'm impressed! After my initial review, Finwell reached out to me and apologized for the issues I experienced. Marius, their representative, called me and took the time to listen to my concerns.
Marius was incredibly helpful, professional, and courteous. He explained the process and assured me that they would take care of the refund. I appreciate his dedication to resolving my issue.
As promised, Finwell has initiated the refund process, and I'm confident that everything will be taken care of.
Thank you, Marius, for your excellent customer service! You've turned a negative experience into a positive one.
I'll make sure to update my review again once the refund is processed.
Marius was incredibly helpful, professional, and courteous. He explained the process and assured me that they would take care of the refund. I appreciate his dedication to resolving my issue.
As promised, Finwell has initiated the refund process, and I'm confident that everything will be taken care of.
Thank you, Marius, for your excellent customer service! You've turned a negative experience into a positive one.
I'll make sure to update my review again once the refund is processed.
ST
Siiwe T's update18 Mar 2025, 13:52
Reviewer Update
I'm impressed! After my initial review, Finwell reached out to me and apologized for the issues I experienced. Marius, their representative, called me and took the time to listen to my concerns.
Marius was incredibly helpful, professional, and courteous. He explained the process and assured me that they would take care of the refund. I appreciate his dedication to resolving my issue.
As promised, Finwell has initiated the refund process, and I'm confident that everything will be taken care of.
Thank you, Marius, for your excellent customer service! You've turned a negative experience into a positive one.
I'll make sure to update my review again once the refund is processed.
Marius was incredibly helpful, professional, and courteous. He explained the process and assured me that they would take care of the refund. I appreciate his dedication to resolving my issue.
As promised, Finwell has initiated the refund process, and I'm confident that everything will be taken care of.
Thank you, Marius, for your excellent customer service! You've turned a negative experience into a positive one.
I'll make sure to update my review again once the refund is processed.
Finwell Legal Services's replyOfficial
19 Mar 2025, 13:18We are please to hear that the outcome and experience was positive.
Finwell Legal Services's reply19 Mar 2025, 13:18
Official
We are please to hear that the outcome and experience was positive.
ST
Siiwe T's updateReviewer Update
28 Mar 2025, 22:44Good day I'm still waiting for the refund and there's no communication nothing whatsoever, please help?
ST
Siiwe T's update28 Mar 2025, 22:44
Reviewer Update
Good day I'm still waiting for the refund and there's no communication nothing whatsoever, please help?