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Wilfred W
1 reviews | Active since Nov 2023
30 Nov 2023, 15:44
Bad bad bad customer service
Talked to this lady Rethabile yesterday and she dropped the phone in my ear whilst talking to her, i have been paying over 5 months now 2500 a month just to find out that none off my accounts has yet been paid from them can anyone help me with what steps to take to get my money back cause i don't get a responds from them
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Replies (3)
Finwell Legal Services's replyOfficial
30 Nov 2023, 16:31Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
Finwell Legal Services's reply30 Nov 2023, 16:31
Official
Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
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Wilfred W's updateReviewer Update
16 Jan 2024, 15:55This issue has to this day not been resolved they still have not paid my creditors the amount that was supposed to be paid and creditors is still harassing me and finwell does not reply to my emails
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Wilfred W's update16 Jan 2024, 15:55
Reviewer Update
This issue has to this day not been resolved they still have not paid my creditors the amount that was supposed to be paid and creditors is still harassing me and finwell does not reply to my emails
Finwell Legal Services's replyOfficial
16 Jan 2024, 16:37We recommend that you make sure of the fact that you feel your creditors have not been paid. Client services will however be in touch.
Finwell Legal Services's reply16 Jan 2024, 16:37
Official
We recommend that you make sure of the fact that you feel your creditors have not been paid. Client services will however be in touch.