Atrocious Customer Service (Finwell Legal)

I have recently interacted with a lady by the name of Ziphora Tsele at Finwell Legal. Ziphora contacted me to assist and remove my debt review status. I only received ne call from Ziphora explaining what the process would be and also the cost involved. Ziphora explained to me that after my first debit went off (Which was during January 2022) a representative or I assume Ziphora will contact me to explain the way forward. My debit went off over 4 times during January 2022 to March 2022 and to date no one has contacted me. I decided to contacted Finwell Legal to cancel my agreement due to no service delivery and only one phone call received from Ziphora Tsele during our first and only telephonic interaction. I have sent emails to clients service department to raise my frustration and they only responded to cancel my services. I then queried my refund of monies deducted from Ziphora Tsele and she advised to speak to her department supervisor by the name of Llewellyn Smith. Now this is where it starts to get interesting as the department supervisor (Llewellyn Smith) is just as *********** as Ziphora. Llewellyn Smith does not return your calls unless you try to contact Finwel Legal and query again. When phoning the actual office landline, the receptionist takes more then 8 minutes to pick up or sometimes the reception does not pick up the phone and you hear music playing in the background while holding the line for +/- 15 minutes. Llewellyn actually never assisted me to date and I tried once again to escalate the problem and managed to speak to Ruan Dippenaar, also another manager. I then sent all the statements to Ruan, which was initially sent to Llewellyn Smith. Ruan managed to return some of my calls and assisted to refund one my debits only. It has been more then 14 days and I still don't receive feedback from Finwell; again, unless I try to contact their offices. There is just not service delivery from Finwell Legal. The staff members does not have any soft skills. The staff members does not even no the extension of their superiors. When they do transfer me, the line gets cut. Now, I am asking myself; does this company **** individuals / clients, is this company legit, does the staff get any training or does their work get quality checked. What is their follow up process. I still have not received proper feedback and will not recommend this company to any individual or client as they do not have proper processes or any sort of customer service. I have asked whom I can escalate my matter to and the only individuals I dealt with was Ziphora Tsele, Llewellyn Smith, Ruan Dippenaar and the receptionist. Finwell debited amounts of R685.00 over occasions and R89.00 over 2 occasions without receiving any phone call for just under 4 months. Funny enough, after I contacted them (Finwell Legal), they wanted to try and start the process. What a **** company and no one should even try and sign up with them.