1 reviews | Active since Dec 2024
Absolutely shocking service!
I am deeply disappointed and angered by the service I received. I went through the whole call with Edith where so many promises were made and I felt great about going ahead. But then I mentioned the fact that I have a false debt review on my name, she said I must pay x amount (which was absolutely ridiculous too) in order for her to assist to get it removed. I informed her that I am already busy working with NCR to get this removed so I do not require her assistance. I asked her to hold on with her proposal or cancel it, as there is nothing she can assist me with up until I get the Review off my name. They sent me a credit score, which I got free anyway and how I saw the problem in the first place... BOOM they deduct money from me... I email them to say that they need to please cancel as instructed and also refund my money because she didn't give me any service whatsoever that was to be charged... They cancelled apparently but no refund!!!! Guess what... Just when I thought it could not get any worse... They put a default on my name!!!! knowing what I am currently going through, I feel like this is absolutely disgusting and I am not even going to consider using their services ever again!!!
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
While Hello Peter serves as a platform for rating your experience with Finwell, please be reminded that all queries must be addressed directly with our client services team. We recommend directing your communication accordingly to ensure swift resolution.
For further assistance, please contact us via the official number listed on our website. Rest assured, you will receive a callback from our client services team at the earliest opportunity.
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
While Hello Peter serves as a platform for rating your experience with Finwell, please be reminded that all queries must be addressed directly with our client services team. We recommend directing your communication accordingly to ensure swift resolution.
For further assistance, please contact us via the official number listed on our website. Rest assured, you will receive a callback from our client services team at the earliest opportunity.