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I have been taken from pillar to post with my query, i signed up for debt assistance in January, was assisted by Abbie /Abby whom later sent me documents to sign, i was advised a cancellation period policy of 30 days prior to the debit date to cancel, contacted them on the 23 Feb to cancel as per 30 policy because i could not afford the premium, never got a response and called numerous times with no response as well, sent another whatsapp message with no response, tried again on the 23 March, no response only to find out that i was debited R1500 on the 25th April , AFTER I HAD CANCELLED!!!!!!!!!!! HOW DO YOU DEBIT WITHOUT MY SIGNATURE? i did not sign anything and requested a refund on time ????!!! its not my problem that you chose to ignore my messages on time and never responded , i want that R1500 back with no explanations and hick ups !!!! refund my money back and forth i will restart when i can afford again as per my previous ignored texts