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Malebo M

1 reviews | Active since Nov 2024

17 Jan 2025, 07:22

****

I had a highly disappointing experience with Finewell. Although I never signed a contract with them, I was contacted by their team for services I had no interest in. I explicitly informed them that I did not want to proceed with their offering, but despite this, they continued to pursue me.

To my shock, they have now escalated the matter by involving a lawyer and threatening to list me. This has been an incredibly frustrating and stressful experience, and I feel their approach is unprofessional and *********.

It’s disheartening to see a company resort to such aggressive tactics, especially when there was no agreement or obligation on my part. I would strongly advise others to be cautious when dealing with this company.

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Replies (1)
Finwell Legal Services
Finwell Legal Services's reply17 Jan 2025, 09:33
Official
Good day. Thank you for sharing your review with us.

As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.

Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.

While Hello Peter serves as a platform for rating your experience with Finwell, please be reminded that all queries must be addressed directly with our client services team. We recommend directing your communication accordingly to ensure swift resolution.

For further assistance, please contact us via the official number listed on our website. Rest assured, you will receive a callback from our client services team at the earliest opportunity.