Poor service

My name is Joyce k. I'm not happy with finsuppot. I need help from them but they done nothing. We made payment arrangement to remove red flag which is R3000 according to them. I was asked to pay 1500 for two months After making arrangement no call received from them. When I call them I found different people le. On the 23 th Sept 2024 I then decided tell them to cancel everything before they even take my money from my accout. I told them I'm no longer interested because of their poor service. Guess what they never cancel it they took 1500 on the 3th of oct without my consent. I phoned them that I want my money back.the answer was that 1500 was a cancellation fee. I've never been told about a cancellation fee of 1500. To me is like they ****med me because they refused to cancel what I ask