When paid, FinesSA dont always pay the municipalities

Fines SA need to jack up their system and the department handling payments to municipalities. Out of the 10 fines I have paid through Fines SA over the last 3 or 4 years, two were not paid to the municipality - until I complained. For the last one, nothing was done when I received SMSes from the Cape Town Municipality that the fine I paid Fines SA some 3 months ago was not paid and I complained via their Chat facility. I now had to e-mail them again ad I even included proof of payment, asking them to please PAY!!! I am still waiting. The fine that I paid disappeared from my list of fines paid, so unless someone at Fines SA pocketed the money, their system also needs fixing. They have an attractive feature of discounts but it is very stressful chasing them when they do not pay the municipalities after they have been paid by the customer.