pM
peter M
1 reviews | Active since Jun 2014
02 Mar 2026, 13:52
Very poor service
I used to enjoy FineSA's services and reminders. Last year, I went through my fines and realised I paid for the same fine twice. I emailed them on 7 November, and they said my query was escalated to the finance department. and will reply within 1-2 business days. I am still waiting for the response
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FINES SA's replyOfficial
02 Mar 2026, 15:17Thank you for bringing this to our attention.We sincerely apologies for the delay in feedback regarding your duplicate payment query. This is certainly not the level of service we aim to provide, especially after advising that you would receive a response within 1–2 business days.Your experience is important to us, and we understand how frustrating it must be to still be waiting for an update. Please rest assured that we take duplicate payment matters seriously, and we would like to resolve this as soon as possible.Kindly email us directly at both Proof of payments to *** or *** with both proof of payments.We truly appreciate your past support and hope to restore your confidence in our service. – Fines SA Team
FINES SA's reply02 Mar 2026, 15:17
Official
Thank you for bringing this to our attention.We sincerely apologies for the delay in feedback regarding your duplicate payment query. This is certainly not the level of service we aim to provide, especially after advising that you would receive a response within 1–2 business days.Your experience is important to us, and we understand how frustrating it must be to still be waiting for an update. Please rest assured that we take duplicate payment matters seriously, and we would like to resolve this as soon as possible.Kindly email us directly at both Proof of payments to *** or *** with both proof of payments.We truly appreciate your past support and hope to restore your confidence in our service. – Fines SA Team