AL
Amanda L

1 reviews | Active since Sept 2018

28 Oct 2026, 06:47

Very ineffective

They take ages to pay CoCT after you have paid, and you get no resolution to queries.

0
Replies (1)
FINES SA
FINES SA's reply28 Oct 2026, 06:56
Official

Hi, thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delays and the difficulty you experienced in getting your queries resolved. We understand how important it is to have peace of mind when paying your fines.

We process payments in bulk, which can take approximately 30 working days, depending on processing and reconciliation times. We can confirm that all fines paid through our platform have been cleared, and confirmation has been sent to you.

At Fines SA, we value your trust and appreciate the opportunity to assist you with managing your fines. We would really appreciate the opportunity to address any remaining concerns and restore your confidence in our service. Please contact us at *** or call ***so our team can assist you further.

Thank you for your patience and for giving us the opportunity to improve your experience. We hope to continue assisting you in the future.