Urgent: Refund Request and Concerns Regarding SA Fines

I am writing to express my frustration and concern regarding a refund I have been awaiting for over five weeks.

I made payments to SA Fines on 22 and 27 July to settle the amount I owed. However, when I attended an appointment for a new license card at the Gautrain station on 3 August, I was informed that my application was blocked and that I would need to make another payment—equal to the amount I had already paid on 22 and 27 July—before I could proceed.

On 7 August, I requested a refund, which Lindsay escalated to finance. Again, on 16 August, I followed up, and Dillon escalated the request to finance again. I made yet another request on 26 August. Despite these repeated efforts, it has been five weeks since my initial request, and I have not received any update or refund.

It is incredibly frustrating that while payments are processed in seconds, it has taken over a month with no resolution regarding getting my money back. The delay has caused significant financial strain, including missing my car payment this month, as I ended up paying R11,000 instead of the intended R5,500.

The public should be warned to avoid using SA Fines due to these issues. The prolonged delay in processing my refund is unacceptable, and I am beginning to question whether this is a deliberate attempt to profit from the interest on my money.

I would appreciate immediate attention to this matter.