CL
Clifford L

1 reviews | Active since Dec 2015

14 May 2021, 11:15

Unsolicited badgering

I received an email from Fines SA with the subject line "Your outstanding traffic fine account". The email contained no proof of any outstanding traffic fine, but instead has a link with the following wording "* CLICK HERE - to view your traffic fine statement * By clicking here you have agreed to opt in to receive your national monthly traffic fine statement issued by Fines SA (Pty) Ltd". A few days later I received a telephone call from the company telling me I have not responded to their email. I told the lady on the telephone that I have not received a single 'Infringement Notice' indicating that I have received any traffic fine and therefore am not interested in their service. This is true for the past several years in my case.

The procedure for issuing of fines in South Africa is:

1. An Infringement Notice can either be hand written by an officer if you are pulled over or issued electronically in the case of camera infringements and sent by mail. 2. If this is not paid within 32 days, a "Courtesy Letter" is then issued giving a date by which the fine must be paid or alternatively the option to appear in court.

In general with the few fines I have received in my life, I have acted on the Courtesy Letter. Given that I have not received a single 'Infringement Notice' or 'Courtesy Letter' in several years, I have no intention of agreeing to receive fine statements via unsolicited emails and telephone calls from either FINES SA or any of numerous other companies providing the same service.

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Replies (2)
FINES SA
FINES SA's reply14 May 2021, 11:25
Official
Hi Clifford, thank you for the review. We only assist clients you have opted in to our services either directly via www.finesSA.co.za or via our partner websites. Please advise if you would like to unsubscribe. Your notes above refer only to the new AARTO traffic fine system for JHB and Tshwane. 

Best regards,

FINES SA
FINES SA's reply12 Jul 2021, 10:52
Official
Hi Clifford - apologies if you feel that we are badgering you which is not our intention. All our clients opt in to receive the traffic fines reports - please share your email with us so that we can unsubscribe you. Regards Fines SA

Best regards,