SN
Sibongile N
1 reviews | Active since Jul 2018
10 Sept 2026, 18:54
Unhappy with the service
My payment has not been allocated to fines paid. I had to pay again to get my license renewed
Helpful (0)
Replies (1)0
Replies (1)
FINES SA's replyOfficial
11 Sept 2026, 07:18Hi there,
We sincerely apologize for the inconvenience and frustration caused.
All fines paid through Fines SA were submitted for processing as part of our bulk payment process. Unfortunately, it appears that the fines in question were not cleared as expected, and we are currently investigating this internally to understand what went wrong and to ensure that it does not happen again.
As you were required to make payment again at the department in order to renew your licence, please send the proof/receipt of that payment to ***. Our accounts team will gladly review it and arrange the relevant refund.
We appreciate you bringing this to our attention and apologize again for the inconvenience caused.
FINES SA's reply11 Sept 2026, 07:18
Official
Hi there,
We sincerely apologize for the inconvenience and frustration caused.
All fines paid through Fines SA were submitted for processing as part of our bulk payment process. Unfortunately, it appears that the fines in question were not cleared as expected, and we are currently investigating this internally to understand what went wrong and to ensure that it does not happen again.
As you were required to make payment again at the department in order to renew your licence, please send the proof/receipt of that payment to ***. Our accounts team will gladly review it and arrange the relevant refund.
We appreciate you bringing this to our attention and apologize again for the inconvenience caused.