1 reviews | Active since Aug 2025
Can I trust FinesSA?
I received a message of an outstanding fine. When logging into my profile I was unable to verify the location of the offence on the fine detail. I submitted a query & did receive a quick response. However, the response confirmed the fine was already paid & would be removed from my profile. What would have happened if I trusted the notification & paid without quering it? I would never have received my money back.
Thank you for sharing your feedback. We understand your concern and apologize for the confusion caused by the notification.
We would like to clarify that Fines SA receives fine information from various service providers and traffic departments, and occasionally discrepancies can occur when payment updates have not yet reflected on the relevant systems.
We are glad you contacted our support team before making a payment and that we could quickly confirm the fine had already been settled. However, should a payment have been made in error, please be assured that our accounts team would assist with the necessary refund process.
Our intention is to help customers manage their outstanding fines, not to have them pay fines that have already been settled.
Thank you for sharing your feedback. We understand your concern and apologize for the confusion caused by the notification.
We would like to clarify that Fines SA receives fine information from various service providers and traffic departments, and occasionally discrepancies can occur when payment updates have not yet reflected on the relevant systems.
We are glad you contacted our support team before making a payment and that we could quickly confirm the fine had already been settled. However, should a payment have been made in error, please be assured that our accounts team would assist with the necessary refund process.
Our intention is to help customers manage their outstanding fines, not to have them pay fines that have already been settled.