RM
Rudi M
1 reviews | Active since Dec 2024
23 Jul 2025, 10:50
Zero Customer Service Yet Again!
What on earth is happening with the banking section of this company? There is no progress on the online banking website or app, so when my card was swallowed two weeks ago, I couldn't do anything, not even stop the card. I had to go all the way to a loans branch for a new card. I have now sent three emails that have gone unanswered as to why no one alerted me to the fact that I needed a new card? I've also expressed interest in a loan, and no one has bothered to contact me, plus I need bank statements and there is no answer yet again. Should I just close my account then and go look for a bank where I will actually get service?
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Replies (2)
Finbond Mutual Bank's replyOfficial
23 Jul 2025, 12:59Dear Mr Mienie,
Thank you for bringing this to our attention. Please note that we will contact you soon to assist you with your issue.
Thank you for bringing this to our attention. Please note that we will contact you soon to assist you with your issue.
Finbond Mutual Bank's reply23 Jul 2025, 12:59
Official
Dear Mr Mienie,
Thank you for bringing this to our attention. Please note that we will contact you soon to assist you with your issue.
Thank you for bringing this to our attention. Please note that we will contact you soon to assist you with your issue.
Finbond Mutual Bank's replyOfficial
24 Jul 2025, 11:24Dear Mr Mienie,
As discussed with you telephonically, we have addressed the concerns raised in your complaint as follows:
Please do not hesitate to reach out should you need any further assistance.
As discussed with you telephonically, we have addressed the concerns raised in your complaint as follows:
- Your bank statement has been emailed to you as requested.
- For any future loan applications, you may reach out directly to ***.
- Regarding your card, we confirmed that our mobile app and internet banking currently do not support the option to block a card. You may visit your nearest branch for assistance or contact our Call Centre at *** / ***. Alternatively, you can also reach us via WhatsApp on ***.
- If you require a card urgently, you can visit a branch to have one issued immediately. If you are unable to go to a branch, you may request a card to be delivered to you within three business days by emailing ***.
- For any additional account-related queries, including requests for bank statements, you are welcome to contact ***.
Please do not hesitate to reach out should you need any further assistance.
Finbond Mutual Bank's reply24 Jul 2025, 11:24
Official
Dear Mr Mienie,
As discussed with you telephonically, we have addressed the concerns raised in your complaint as follows:
Please do not hesitate to reach out should you need any further assistance.
As discussed with you telephonically, we have addressed the concerns raised in your complaint as follows:
- Your bank statement has been emailed to you as requested.
- For any future loan applications, you may reach out directly to ***.
- Regarding your card, we confirmed that our mobile app and internet banking currently do not support the option to block a card. You may visit your nearest branch for assistance or contact our Call Centre at *** / ***. Alternatively, you can also reach us via WhatsApp on ***.
- If you require a card urgently, you can visit a branch to have one issued immediately. If you are unable to go to a branch, you may request a card to be delivered to you within three business days by emailing ***.
- For any additional account-related queries, including requests for bank statements, you are welcome to contact ***.
Please do not hesitate to reach out should you need any further assistance.